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Return policy
Return Policy
30-Day Return Offer
You may return your product within 30 days of receipt (the return period starts from the date you receive the product).
Return Requirements
Returned products must meet the following requirements:
In the original condition they were received in, unworn, used, or damaged.
Product tags must be intact, and the original packaging must be unopened and intact.
A purchase receipt or order receipt (such as a screenshot of an electronic order) is required.
Return Request Process
Please contact Customer Service at 260214225@qq.com to request a return. Once your return request is approved, we will send a return shipping label and detailed shipping instructions (including the return address and instructions).
Reminder: Returns without a return request will not be processed. Please ensure you complete the return request process in advance.
Product Issue Handling
If you discover any of the following issues, please contact us immediately after receiving your order so we can quickly resolve the issue:
Defective or damaged items
Items that do not match your order (wrong item, missing, etc.)
Non-returnable items
The following items are not eligible for returns:
Perishable goods (food, flowers, plants, etc.)
Customized products (personalized, special order items)
Personal care products (skin care, cosmetics, etc.)
Hazardous materials (including flammable liquids, gases, etc.)
Special promotional items and gift cards
Exchange Instructions
If you require an exchange, we recommend returning the original item according to the returns process before placing your next order. This will ensure you receive your desired item quickly.
Refund Instructions
Once we have received and inspected the returned item, we will notify you via email of the refund review results.
Approved refunds will be automatically credited to your original payment method (e.g., credit card, Alipay, etc.).
Refund processing time depends on your payment method. Please note that processing times may vary between banks and payment platforms.
Contact Information:
Recipient: Ningde Ruiji E-Commerce Co., Ltd.
Return Address: Room 601, 1st Floor, Building 7, Dongcheng Binshui, No. 1L, Funing North Road, Dongqiao Economic Development Zone, Ningde City, Fujian Province, China
Customer Service Email: 260214225@qq.com
Tel: [+86 17350676668]
If you have any questions, please feel free to contact us. Thank you for your understanding and support!